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Gas distribution pricing 


Gas distribution in Victoria is regulated by the Australian Energy Regulator (AER). Under a wider national framework, AusNet Services submits a pricing proposal to the AER every five years as part of a process known as the Gas Access Arrangement Review (GAAR).

Our current regulatory period expires on 31 December 2017. In December 2016, we submitted our proposal for the upcoming 2018-2022 regulatory period.


Our 2018 - 2022 Gas Distribution Plans


We have prepared a plain-language overview of our plans for the 2018-2022 regulatory period. The purpose of this document is to assist our customers and stakeholders in better understanding our gas business and plans for the future. 

Our ambitions, values and priorities for the gas network (see figure below) have driven many of our plans for the upcoming regulatory period. Specifically, we will continue to deliver outstanding levels of safety, reliability and customer service so that we are trusted and valued by the customers that we serve every day.   


Gas diagram

GAAR Regulatory Process 




Dec 2016

Submission of our regulatory proposal to the AER

Jan 2016

AER public forum

Feb 2017

Submissions on our proposal close

Jun 2017

AER draft decision

Jul 2017

Revised proposal due

Aug 2017

Submissions on draft decision and revised proposal close

Oct 2017

AER final decision


Customer and Stakeholder Engagement 

To help us better understand our gas customers and stakeholders, AusNet Services launched a comprehensive engagement program in April February 2016. Insights learned from the program’s four studies have been used to will inform key decisions for the our Gas Access Arrangement Review (GAAR) proposal, to ensure it reflects customer and stakeholder preferences.
AusNet Services would like to acknowledge and thank all of our customers and stakeholders who took part in this program.

For a summary of findings from our Customer and Stakeholder Engagement Program, please read our Energy Research Summary Report.

An overview each of our four engagement studies is also provided below. 

Study 1 – Focus groups

Study 1 involved five focus groups with regional and metropolitan customers from our gas network. Each focus group lasted approximately 2 hours and covered a range of issues.

Key insights from Study 1 were as follows:

  • Customers value gas as an immediate, extremely reliable and reasonably priced energy source
  • Although safety-related incidents are uncommon, customers consider safety to be a major concern due to the potentially serious implications of a breach
  • Customers see themselves using gas into the future despite an expected decrease as renewable energy sources become more affordable.

For more information, please read the findings of our Study 1 Report


Study 2 – Customer surveys

Study 2 involved an online survey of 600 regional and metropolitan gas customers to further explore insights identified in Study 1.

Key findings of Study 2 were as follows:

  • Around one-quarter (26%) of customers are aware of AusNet services, but only half (51%) of this group understand that we are a gas distributor
  • Most customers believe our network is reliable (79%), safe (72%) and well maintained (69%)
  • In regards to price, customer sentiment is mixed, with around half feeling that gas is good value for money (49%) and reasonably priced (44%)

Most customers (80%) have no plans to disconnect from our gas network in the future, with only 10% expecting to disconnect in the next 5–10 years

For more information, please read the findings of our Study 2 report

Study 3 – Customer advocate workshops

Study 3 involved a workshop with representatives from a range of organisations with different socio-demographic profiles to:

  • Confirm the findings from Study 1 and 2
  • Apply these findings to key business decisions for our gas network.


For more information, please read the findings of our Study 3 report

Study 4 – Stakeholder focus groups and interviews

Study 4 was designed to ensure that our engagement program represents all stakeholders within our gas network. To achieve this, Study 4 included:

  • Focus groups with small-to-medium business customers
  • One-on-one interviews with other non-residential customers, including representatives from local council, large industry and land developers.


For more information, please read the findings of our Study 4 report


More information

For more information about the Gas Access Arrangement Review (GAAR) and our engagement program, please read our fact sheets on the following topics:


Alternatively, if you would like to know more, please contact: